As Rosanne Roseannadanna liked to say on the old Saturday Night Live skits, “If it’s not one thing, it’s another.” The airline industry in the past six months has battled freak snowstorms. They’ve had mysterious computer issues. I seem to recall a plague of locusts in Nebraska, but I could be wrong. Anyway, now comes something else: wildfire smoke. Cancellations didn’t seem too bad, but major airports in eastern Canada and the northeastern United States suffered thousands of delays on Wednesday as smoke from Canadian wildfires drifted south. At one point, the Federal Aviation Administration in the U.S. called a Read more
customer service
Free beer and wine on board has been a staple of Porter Airlines for years. Now you can add free Wi-Fi on their new Embraer Jets. “Porter Airlines is unveiling an exceptional new economy air travel experience that challenges what every North American airline offers,” officials said in a media release issued this morning (06 DEC). “Building on its distinct, longstanding regional service, Porter will elevate economy flying for everyone in its greatly expanding network.” It will be fascinating to see how this kind of service plays out and how the paying public reacts to free Wi-Fi. Porter also says Read more
Flying United Airlines earlier this month was anything but a unifying experience. My wife and I were booked on a flight from Maui to San Francisco. A half-hour or so before it was to leave, gate officials told us that, because of headwinds and other factors, the plane was too heavy and that they needed 20 passengers to volunteer to take other flights. Their offer? A measly $200 U.S. Most passengers around me shook their heads, and the offer was soon upped to $500. Even then, only a few folks took the bait. I thought they’d wait for more volunteers, Read more
