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overbooking

Okay, one could argue that an airline crash is worse PR than this. But those are usually freak accidents that are almost impossible to anticipate. Today’s news? That United had a guy DRAGGED off a plane for refusing to give up a seat he had paid for? And video to go with it? I don’t think the Richter scale of episodic public relations earthquakes can register a tremor that sizable. One of the best lines I saw on Twitter was from a guy who drily noted that United already has business class and economy, as well as premium economy for ... continue reading →

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Flying United Airlines earlier this month was anything but a unifying experience. My wife and I were booked on a flight from Maui to San Francisco. A half-hour or so before it was to leave, gate officials told us that, because of headwinds and other factors, the plane was too heavy and that they needed 20 passengers to volunteer to take other flights. Their offer? A measly $200 U.S. Most passengers around me shook their heads, and the offer was soon upped to $500. Even then, only a few folks took the bait. I thought they’d wait for more volunteers, ... continue reading →

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