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United

Okay, one could argue that an airline crash is worse PR than this. But those are usually freak accidents that are almost impossible to anticipate. Today’s news? That United had a guy DRAGGED off a plane for refusing to give up a seat he had paid for? And video to go with it? I don’t think the Richter scale of episodic public relations earthquakes can register a tremor that sizable. One of the best lines I saw on Twitter was from a guy who drily noted that United already has business class and economy, as well as premium economy for ... continue reading →

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