THE FUTURE OF TRAVEL
This is a continuation of my Future of Travel blog series.
Few areas of the travel industry have taken a bigger public relations hit than cruising. But there may be some surprising signs of strength. Here’s a story published the other day on the U.S. TravelWeekly website. TravelWeekly is part of the Northstar Travel Group, as is TravelPulse Canada, where I serve as senior editorial director.
The media’s coverage of ships with Covid-19 outbreaks has left cruising arguably the hardest hit of any travel product. It was the first industry to shut down completely, and its resumption will depend on the easing of regulatory and port restrictions. Strength or weakness in future cruise bookings might be the best way to gauge how deep a hit cruise has taken and how quickly it can recover.
Even if a large percentage of 2021 cruise bookings are future cruise credit (FCC) redemptions, the fact that they are being chosen over a refund indicates “resilience in desire to book a cruise,” said UBS analyst Robin Farley.
Citing data from what she called one of the largest cruise sellers, Farley said in a note to investors this month that “booking volume in the last 30 days for 2021 is actually up 9% versus the same time last year.”
Farley’s source reported that 76% of those who canceled their cruises this year are taking the option for an FCC.
Some of the largest cruise sellers, including Cruise Planners and Cruise.com, also reported positive 2021 booking trends.
Cruise Planners CEO Michelle Fee said the company is “experiencing a strong 2021,” with many FCC bookings but also clients who are pushing summer and fall bookings ahead and brand new bookings.
“A large volume are not necessarily FCCs,” she said.
Anthony Hamawy, president of Cruise.com, said the company is seeing what he describes as a continuation of strength in 2021 bookings that started at the beginning of this year and has been boosted by clients using FCCs mostly in 2021.
Several cruise line executives said they are also seeing some 2021 strength.
“I can assure you we are also getting new bookings from customers who are not necessarily using an FCC,” said Carnival Cruise Line’s senior vice president of global sales and trade marketing Adolfo Perez.
Carnival Corp. CEO Arnold Donald, said during an interview on CNBC’s “Closing Bell” on April 14 that 2021 bookings were “strong.”
“People are booking,” Donald said during a subsequent media call. “They’re booking for ’21, in ’20 — people are booking this summer still. So there is demand.”
Sven Lindblad, CEO of Lindblad Expeditions, said that clients are holding onto their bookings.
“A lot of people who were not able to travel now are simply rebooking for next year,” Lindblad said. “Not all, obviously, and some are saying, ‘We want to rethink it.’ But we certainly aren’t getting a lot of cancellations beyond the summer and into 2021. New activity is not as robust as it would be normally; we all lost the Wave season, but there’s not a mass exodus by any stretch of the imagination.”
Lindblad said that even bookings on trips in the “relative near term” are holding up.
“We’re getting some cancellations, but it’s amazing how few compared to what it could be,” he said.
Viking said in a statement that as of mid-April, its 2021 bookings are 20% ahead of 2020 bookings at the same point in time: “As a result, we have also opened additional inventory on our 2022 river and ocean itineraries. Our new Mississippi River cruises, which launched less than a month ago are selling well for the inaugural 2022 season, and there are several sailing dates that are already sold out. These bookings are driven largely by the hard work of our travel partners, and it is a testament to the resilience of our industry.”
A Regent Seven Seas cruise ship.
Stock market hit a factor for cruisers
Mark Conroy, Silversea Cruises’ managing director of the Americas, said it’s been a “mixed bag.”
Members of the line’s loyalty program and past passengers “are taking the FCC”; some who already had 2021 cruises booked are even pushing them into 2022.
Clients who are newer to cruising “have been more nervous, and they’re the ones that have canceled and want the refund because they don’t know the company very well and they’re not sure they want to travel again,” he said. “That will wear off over time.”
As of now, he said, many remaining 2020 cruises are well booked.
“The good news is before all this happened, 2020 looked like it was probably going to be the best year in our history,” he said. “We still have our third- and fourth-quarter cruises that are booked well enough that we’d want to operate them if we’re allowed to.”
Conroy said that at the luxury level, clients are concerned about their stock portfolios, which might have suffered significantly during the crisis.
Tom Baker, president of CruiseCenter, said that many clients moving cruises into 2021 are doing so with suppliers that aren’t offering a refund, so it’s a “forced move.”
“The biggest piece that is moving over now is the river cruise market, more than anything else because they are not offering refunds,” he said. “[Clients] don’t have a choice.”
Among clients who do, he said, about half have picked departures for the following year, and some are waiting to see what happens. Indicating some 2021 strength, Baker said he’s had to tell clients to book certain itineraries now.
