Air Canada picked up three awards at this year’s Skytrax Airline Awards ceremony, while Air Transat and WestJet also picked up hardware.
Air Canada was named world’s most family friendly airline and best airline in Canada. It also won top spot for best airline staff in Canada.
Air Canada Rouge was named best low-cost airline in Canada, while Star Alliance, of which Air Canada is a member, was named world’s best airline alliance.
Air Transat was named world’s best leisure airline, as well as (naturally) best leisure airline in North America.
WestJet took home the hardware as best regional airline in Canada.
“These awards recognize Air Canada’s industry leadership in Canada and the world. But the real winners are our employees, who work very hard every day taking care of our customers and delivering them safely to their destinations,” said Michael Rousseau, President and Chief Executive Officer of Air Canada. “I thank our employees for their dedication, and I also thank our customers for acknowledging their work by participating in the 2023 Skytrax awards survey, which garnered more than 20 million submissions worldwide.”
The family-friendly award is a new one for Skytrax. The organization cited Air Canada’s work in family seating policies, dedicated family check-in facilities, priority boarding, children’s meals, children’s amenities/toys/activity packs, child specific onboard entertainment, free checked luggage and policies for carrycot/pushchairs, and the standard of service assistance from ground staff and cabin crew during the travel experience.”
Air Canada was named world’s most family friendly airline and Canada’s best airline in the 2023 Skytrax World Airline Awards.
“We are thrilled to be recognized with the inaugural Skytrax award for Most Family Friendly Airline. Air Canada takes pride in connecting family and loved ones through travel where celebrations and life-long memories are made. We’re continuing to introduce still more family-focused initiatives through our onboard products, services and Aeroplan Family Sharing, and we look forward to welcoming even more families onboard throughout our global network,” said Rousseau.
“I would like to express my gratitude to all our employees, whose ongoing commitment and unwavering professionalism represent the essential elements that have earned us this most prestigious recognition,” said Annick Guérard, President and Chief Executive Officer of Transat. “Receiving this award for the fifth time illustrates their exceptional contributions, which are at the heart of our success.”
World’s Top Ten Airlines
Here are the top 10 airlines in the world, according to Skytrax.
- Singapore Airline
- Qatar Airways
- ANA All Nippon Airways
- Emirates
- Japan Airlines
- Turkish Airlines
- Air France
- Cathay Pacific Airways
- EVA Air
- Korean Air
Overall, Air Canada finished 38th in the world. Air Transat was in spot 62, and WestJet 64th. Air Canada Rouge came in at position 93, while Porter Airlines was 99th.
Delta Air Lines was the top-rated U.S. airline, finishing 20th in the world overall,
About the Skytrax World Airline Awards
The World Airline Awards are wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that is truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners. The awards are referred to by media around the world as “the Oscars of the aviation industry“. The online customer survey operated from September 2022 to May 2023, together with invitations sent to previous year respondents in the survey database. The customer survey was provided in English, French, Spanish, Russian, Japanese and Chinese. Over 100 customer nationalities participated in the 2022/2023 survey with 20.23 million eligible entries counted in the results. Survey entries are screened to identify IP and user information, with all duplicate, suspect or ineligible entries deleted. All costs of the Survey and Awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the Award logos and results.
