Air Canada has been recognized with the most awards of any Canadian airline at the 2024 Skytrax World Airline Awards.
Canada’s biggest airline won for the world’s Best Business Class Airline Lounge Catering and also the Best Cabin Crew in Canada. The carrier was also named the Most Family Friendly Airline in North America, Best Premium Economy Class Onboard Catering in North America, and Cleanest Airline in North America.
Overall, Air Canada placed higher than any Canadian airlines, coming second in the North American airline ratings. It also came in at 29th in the world ratings, up substantially from number 38 last year.
Air Canada’s in-flight entertainment scored higher than any airline in Canada, finishing 14th in the world.
Star Alliance, of which Air Canada is a part, was named World’s Best Airline Alliance 2024.
The Air Canada Signature Suite at Toronto Pearson Airport.
“We are very pleased with the results of this year’s Skytrax World Airline Awards due to the number of awards we won and also because they recognize Air Canada’s industry leadership in delivering superior products and service across our diverse customer base, said Michael Rousseau, President and Chief Executive of Air Canada. “This includes our premium customers, to whom we offer the world’s Best Business Class Airline Lounge Catering at our Toronto Air Canada Signature Suite and the Best Premium Economy Class catering in North America; families travelling together, who can enjoy the Most Family Friendly Airline in North America; and all customers who are served by the Best Cabin Crew in Canada while flying on the Cleanest Airline in North America.”
“These awards also recognize the dedication, professionalism and hard work of our 40,000 employees worldwide who safely transport our customers to their destinations, and for truly representing what is the best of Canada. I am particularly pleased to see the work of our flight attendants and our cabin services operations teams being recognized,” Rousseau said. “And to our customers, I thank them for their loyalty to Air Canada and for expressing their support by taking part in the 2024 Skytrax awards survey, which had more than 20 million submissions globally.”
Air Canada Signature Suite
Air Canada operates two Signature Suite lounges for departing international customers at Toronto Pearson and Vancouver International airports. The Skytrax World Airline Awards have recognized the Air Canada Signature Suite as offering the World’s Best Business Class Lounge Dining experience. Eligible customers can choose from an a la carte selection of fine meals designed by Canadian chef David Hawksworth in an exclusive lounge enclave, accented with unique Canadian design elements and featuring premium amenities.
I’ve been to both, most recently the Signature Suite in Vancouver, and they’re truly spectacular.
PORTER NAMED TOP REGIONAL AIRLINE
A Porter Airlines Embraer E195-E2 jet. Photo Courtesy Porter Airlines.
Canada’s Porter Airlines, which has been expanding rapidly across North America with its new Embraer jets, was named Best Regional Airline in North America.
Porter was ranked the eighth best regional airline in the world, while WestJet was 11th.
Toronto-based Porter finished fourth in the Most Improved Airline category and came 57th in the world overall. That’s up (way up) from 99th in the world rankings last year.
NORTH AMERICAN TOP TEN
Here are the Skytrax rankings for best North American Airlines 2024:
- Delta Air Lines
- Air Canada
- United Airlines
- Porter Airlines
- Air Transat
- Alaska Airlines
- WestJet
- jetBlue Airways
- American Airlines
- Allegiant Air
WORLD TOP TEN
And here are the Skytrax top 10 world airlines for 2024:
- Qatar Airways
- Singapore Airlines
- Emirates
- ANA All Nippon Airways
- Cathay Pacific Airways
- Japan Airlines
- Turkish Airlines
- EVA Air
- Air France
- Swiss International Air Lines
Other notables in the world top 100:
Delta Airlines, 21st
Air Canada, 29th
United Airlines, 42nd
Porter Airlines, 57th
Air Transat, 59th
WestJet, 64th
jetBlue Airways, 65th
American Airlines, 78th
Allegiant Air, 82nd
Southwest Airlines, 93rd
Hawaiian Airlines, 99th
About the Skytrax World Airline Awards
The World Airline Awards are wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that is truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners. The awards are referred to by media around the world as “the Oscars of the aviation industry”. All costs of the Survey and Awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the Award logos and results. The online customer survey operated from September 2023 to May 2024, together with invitations sent to previous year respondents in the survey database. Over 100 customer nationalities participated in the 2023/2024 survey with 21.42 million eligible entries counted in the results. Survey entries are screened to identify IP and user information, with all duplicate, suspect or ineligible entries deleted.
