Canadian airlines could soon face tougher rules for delays and cancellations, a top official in the Justin Trudeau government says. Speaking in the wake of a bad bout of holiday travel chaos that left hundreds of Canadians stranded over Christmas and New Year’s, Transport Minister Omar Alghabra says the country’s recently-updated air passenger protection rules could be in for more changes that would help consumers. Alghabra told the CBC he’s looking at rules that would put the onus on airlines to deal with complaints, and not force consumers to file complaints with the Canadian Transport Agency (CTA). “Last summer and Read more
cancelled flights
Sunwing today issued a formal apology for stranding passengers in Mexico over the Christmas holidays. In a note signed by Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines President Len Corrado, the company said it’s “incredibly sorry” for days of chaos that saw flights cancelled and left Canadians stranded in Mexico for days. “Sunwing was founded on a promise to help make Canadians’ vacation dreams come true with affordable all inclusive getaways to dozens of highly rated vacation destinations. We are astutely aware that, for too many Canadians, we failed to live up to that promise this holiday season. Read more
The worst appears to be over for southern Ontario, but frigid temperatures and strong winds are still limiting travel for many. Roads are treacherous, and VIA Rail also is having trouble with trains in the Windsor-Quebec City corridor. CP24 reports passengers on a train heading from Ottawa to Toronto have been stuck on board a stalled train car for 17 hours. Airports appear to be recovering in Ontario and Quebec as the snow dissipates. “The last several days have been very challenging for the airlines and they’ve been proactively cancelling and delaying flights,” said Tori Gass, a spokesperson for Toronto Read more
The Canadian Minister of Transport, Omar Alghabra, will have to testify about Canada’s continuing airport congestion and other travel problems in the next ten days or so. The House of Commons Transport Committee held an emergency meeting on Monday to debate Conservative transport critic Melissa Lantsman’s request to have the minister, a key member of the Justin Trudeau Cabinet, appear “for no fewer than two hours and answer questions about flight delays and cancellations at Toronto Pearson and other Canadian airports. The Lantsman motion was approved unanimously. Alghabra also has been asked to talk about the government’s unpopular ArriveCAN app, Read more
Toronto Pearson continues to experience some of the highest rates of delayed flights around the world, and the critics are pouncing. But we’re also seeing problems at the Toronto City Centre/Island Airport and at Montreal Trudeau. The airline tracking website Flight Aware sparked a worldwide condemnation of Canada’s busiest airport when it reported that Pearson’s delay rate for the period from May 26 to July 9 was 52.5%. That was the highest in the world, and Pearson was the only airport on the planet with a cancellation rate higher than 50%. Things started to get better, but progress seems to Read more
