A new airline satisfaction poll puts Southwest, JetBlue and Delta at the top of the charts. But Canadian airlines came away with below average scores. The annual J.D. Power North American Airline Satisfaction Study 2023 finds Southwest on top among Economy/Basic Economy airlines with a score of 827. Delta was number one for Premium Economy, totaling 848 points. For First Class/Business Class, JetBlue scored the best mark with 893 points. Air Canada was fifth out of six airlines in First/Business, with a mark of 830. That’s below the average score of 846 in the category. For Premium Economy, Air Canada Read more
Frontier Airlines
The Points Guy (TPG) has released its sixth annual Best Airlines Report naming Delta Air Lines the number one airline in America for the fourth year in a row. TPG ranked airlines in the United States from best to worst according to criteria including customer satisfaction, cabin comfort, on-time records, lost luggage data, lounge quality and more. The rankings also reflect a strategic method that evaluates all aspects of a customer’s journey — from ticketing through baggage delivery and even redeeming rewards for future trips “As travel restrictions were lifted around the world and more people returned to traveling, airlines Read more
