The Trudeau government says the Canadian Air Transport Security Authority (CATSA) will soon launch a new Verified Traveller program that will offer a faster and more efficient screening experience for eligible travellers at select airports across Canada. The news was quickly welcomed by a lobby group of Canadian business people, which called it a “forward-thinking” plan that will “improve the security screening experience for eligible travellers.” Ottawa said the new Verified Traveller program will replace the current Trusted Traveller program. By June 21, 2023, dedicated Verified Traveller screening lines will be available at select domestic and international checkpoints in the Read more
Omar Alghabra
A Canadian parliamentary committee is calling for sweeping changes to Canada’s air passenger rights rules, including better compensation regulations for those facing delayed or cancelled flights, and tougher enforcement of the rules. Canadian Press reports that the recommendations, tabled in Ottawa on Tuesday (April 18), comes after chaotic travel seasons over the summer and winter holidays brought on by soaring demand, labour shortages and winter storms. The House of Commons standing committee on transport offered 21 recommendations, including stronger monetary penalties, smoother processing of compensation claims and automatic payout offers after cancellations, significant delays or denial of boarding. The Globe Read more
The Trudeau government is promising to beef up air passenger protection rules in the wake of a chaotic holiday travel season that saw hundreds of Canadian stranded far from home. Speaking to a special session of a House of Commons committee on Thursday (Jan. 12), Transport Minister Omar Alghabra suggested that Ottawa is looking to changing regulations so that more of the onus is on airlines to show why they don’t have to compensate a mistreated customer, The Globe and Mail reports. According to the Globe, Alghabra said passengers are too often told by airlines that they’re not entitled to Read more
The House of Commons committee that handles transportation issues this week will launch special hearings this week to examine the travel chaos that ruined the holidays for hundreds of Canadians. CTV reports the first hearing will take place on Thursday and is expected to see Transport Minister Omar Alghabra field a series of questions about what transpired and what accountability there will be. Airlines and VIA Rail also are expected to appear at before the committee. Major storms in Vancouver just prior to Christmas forced WestJet and other airlines to cancel a number of flights. Another storm moved into Ontario Read more
Canadian airlines could soon face tougher rules for delays and cancellations, a top official in the Justin Trudeau government says. Speaking in the wake of a bad bout of holiday travel chaos that left hundreds of Canadians stranded over Christmas and New Year’s, Transport Minister Omar Alghabra says the country’s recently-updated air passenger protection rules could be in for more changes that would help consumers. Alghabra told the CBC he’s looking at rules that would put the onus on airlines to deal with complaints, and not force consumers to file complaints with the Canadian Transport Agency (CTA). “Last summer and Read more
