Sunwing today issued a formal apology for stranding passengers in Mexico over the Christmas holidays. In a note signed by Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines President Len Corrado, the company said it’s “incredibly sorry” for days of chaos that saw flights cancelled and left Canadians stranded in Mexico for days. “Sunwing was founded on a promise to help make Canadians’ vacation dreams come true with affordable all inclusive getaways to dozens of highly rated vacation destinations. We are astutely aware that, for too many Canadians, we failed to live up to that promise this holiday season. Read more
stranded
Thousands of Sunwing passengers have been stranded across Canada and outside of the country as the airline deals with a cyberattack. CP24 reports that Sunwing president Mark Williams apologized Tuesday to passengers who have been stranded for days and said the network outage affecting its flights is the result of a cyberattack on a third-party provider. “Obviously, this is a terrible situation and one that we didn’t expect,” Williams told CP24 in an interview. “Certainly apologize to everyone for the inconvenience this has caused. “Our goal is to get people on vacation on time with a new airplane and with Read more
