The Canadian Automobile Association (CAA) today launched an easy-to-use guide to help air travellers navigate the rules when they run into some of the most common problems, such as flight delays, cancellations, lost bags and getting bumped from a flight. “Travelling can be complex, and the rules protecting air travellers are complicated. CAA is stepping up by providing Canadians with the information they need when things go wrong,” said Ian Jack, vice-president, public affairs for CAA National. Canada has had federal rules governing air passenger rights for several years now, but they are complicated and long, running to over 60 Read more
