Airline passenger rights

Flying United Airlines earlier this month was anything but a unifying experience. My wife and I were booked on a flight from Maui to San Francisco. A half-hour or so before it was to leave, gate officials told us that, because of headwinds and other factors, the plane was too heavy and that they needed 20 passengers to volunteer to take other flights. Their offer? A measly $200 U.S. Most passengers around me shook their heads, and the offer was soon upped to $500. Even then, only a few folks took the bait. I thought they’d wait for more volunteers, ... continue reading →