The CBC reports that the backlog of complaints to the Canadian Transportation Agency related to delayed or cancelled flights or lost luggage has ballooned to more than 30,000 — up from 18,000 this summer — but the number may have peaked. The Canadian Transportation Agency (CTA) — a quasi-judicial tribunal and regulator tasked with settling disputes between airlines and customers — has been dealing with a massive number of air passenger complaints since new regulations came into force in 2019 that require an airline to compensate passengers when a flight is delayed or cancelled for a reason that is within Read more
airline cancellations
The government of Canada says it’s bringing in new rules to protect passengers from cancelled or delayed flights. Transport Minister Omar Alghabra said that, as the Canadian aviation industry continues to recover from the COVID-19 pandemic, and more and more Canadians are choosing to travel by air, it’s especially important that travellers are treated with fairness and respect. “I am pleased to see that the Canadian Transportation Agency’s new Regulations Amending the Air Passenger Protection Regulations are now finalized,” he said in a statement issued today by the Trudeau government. “These regulations require that refunds be provided for cancelled flights or Read more
The U.S. has been plagued by holiday cancellations, but Canada’s two largest airlines say things are much smoother north of the border. Multiple reports out of the United States this weekend point to major cancellation issues, blamed on both staffing shortages and weather issues. The website flightaware.com, which tracks planes around the world, reported 690 cancellations for flights within or into/out of the U.S. on Christmas Eve, followed by 996 on Christmas Day. As of 1 p.m. Eastern Time today, the site was reporting 774 cancellations for flights within or into/out of the U.S. Delta was looking at 131 cancellations Read more
