I was at Toronto Pearson today at 9:30 a.m., and it was like another world. Hardly any cars at the departures level, only a few people in line for the Air Canada U.S. ticket window, and maybe 15-20 people that I could see in line for security. Which made me wonder? Was I just there at the right time, or are things improving at Canada’s busiest – and most vilified – airport? “We’re starting to see improvements on average wait times, both with departures and arrivals, but there’s more work to be done to provide reliability and consistency for our Read more
airline delays
The government of Canada says it’s bringing in new rules to protect passengers from cancelled or delayed flights. Transport Minister Omar Alghabra said that, as the Canadian aviation industry continues to recover from the COVID-19 pandemic, and more and more Canadians are choosing to travel by air, it’s especially important that travellers are treated with fairness and respect. “I am pleased to see that the Canadian Transportation Agency’s new Regulations Amending the Air Passenger Protection Regulations are now finalized,” he said in a statement issued today by the Trudeau government. “These regulations require that refunds be provided for cancelled flights or Read more
The U.S. has been plagued by holiday cancellations, but Canada’s two largest airlines say things are much smoother north of the border. Multiple reports out of the United States this weekend point to major cancellation issues, blamed on both staffing shortages and weather issues. The website flightaware.com, which tracks planes around the world, reported 690 cancellations for flights within or into/out of the U.S. on Christmas Eve, followed by 996 on Christmas Day. As of 1 p.m. Eastern Time today, the site was reporting 774 cancellations for flights within or into/out of the U.S. Delta was looking at 131 cancellations Read more
