Toronto Pearson Airport has launched an education campaign on how passengers and stakeholders can work together to improve wait times at the airport. The Canadian Automobile Association’s South Central Ontario chapter also is offering up airport survival tips. “With 400+ organizations operating at Toronto Pearson, all partners are working hard every day to improve the passenger experience when travelling through the airport,” Pearson officials said in a press release. “A better trip through Pearson” walks passengers through Pearson airport, providing simple tips and tricks to help smooth passenger journeys along the way by equipping them with more information about what Read more
airport lineups
The union representing Canadian border agents says the Trudeau government “has no plan” to restore normal travel in Canada. The Customs and Immigration (CIU) has issued a statement condemning Ottawa for taking only token, short-term action to solve gnarly lineups and other travel problems at Canada’s airports, including Toronto Pearson. “With no end in sight to delays affecting travelers at airports and border crossings across the country, it’s clear the Canada Border Services Agency (CBSA) has no plan to to get travel back on track anytime soon,” the CIU statement says. “This is only made more evident by CBSA’s recently Read more
The Greater Toronto Airports Authority (GTAA), operator of Toronto Pearson, came together with the Canadian Air Transport Security Authority (CATSA) and Canada Border Services Agency (CBSA) to offer passengers travel tips and advice as the busy summer travel season heats up. “We’re heading into what is traditionally our busiest time of the year and we want to arm passengers with tips to help them move through the travel experience as smoothly as possible,” said Deborah Flint, President and CEO of the GTAA. “We’ve been supporting our government agencies and airline partners to help manage difficult situations at the airport and we’re using Read more
The federal government says airport lineups are improving across the country. A statement from senior ministers in Ottawa says wait times at security lines continue to go down at Toronto Pearson International Airport, with about 91% of passengers now being screened within 15 minutes. Calgary International Airport also saw a slight overall improvement, with about 86% of passengers now screened within 15 minutes. About 84% of passengers were screened within 15 minutes at Vancouver International Airport, which is fewer than the previous week, but still a significant improvement since mid-May. About 85% of passengers were screened within 15 minutes at Read more
A well-known travel agents group is asking the Trudeau government to fix Canada’s airport mess. “As has been reported across nationally, travellers are experiencing significant delays at airport security and customs & immigration check points– and Canadians renewing passports in-person are experiencing day-long wait times, sometimes having to return day after day,” the Association of Canadian Travel Agencies said in a statement today. “These delays are caused by several factors, including labour shortages and increased administrative burdens due to legacy COVID-19 policies, as well as absenteeism.” Lineups have been particularly long at Toronto Pearson the last week or so. “Canada’s Read more
