Conservative Leader Pierre Poilievre says Canadian airlines are “breaking their word” with the public and that the Trudeau government isn’t doing enough to help Canadian travellers left stranded at airports across the country. Speaking with journalists in Ottawa on Friday, Poilievre laid the blame for the chaos endured by thousands of Canadian passengers over the last week at the foot of Prime Minister Justin Trudeau, arguing airports and airlines are federally regulated and therefore a responsibility of the federal government, Global News reports. “This is a federal problem,” Poilievre said. The lead-up to Christmas was a disaster for many Canadian Read more
consumer protection
Demand for travel shows no signs of slowing, and there are positive signs for business travel and travel to Asia, a new study says. Expedia’s Traveler Insights report for the third quarter of 2022 paints a far rosier picture for the industry than would’ve been the case a year ago. Almost one-half of consumers surveyed said they have plans to travel internationally, and they’re also more willing to book a year or more in advance. Expedia said interest in Thailand and Hong Kong is on the rise, and that online searches for trips to Japanese cities rose 60% in the Read more
The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are now in force. But one transportation expert says the new rules are only a “slight improvement.” Until now, the Air Passenger Protection Regulations only required refunds to be provided for flight disruptions within the control of airlines. The new requirements now require airlines to provide passengers with either a refund or rebooking, at the passenger’s choice, when there is a flight cancellation, or a lengthy delay, due to a situation outside the airline’s control that prevents it from Read more
The government of Canada says it’s bringing in new rules to protect passengers from cancelled or delayed flights. Transport Minister Omar Alghabra said that, as the Canadian aviation industry continues to recover from the COVID-19 pandemic, and more and more Canadians are choosing to travel by air, it’s especially important that travellers are treated with fairness and respect. “I am pleased to see that the Canadian Transportation Agency’s new Regulations Amending the Air Passenger Protection Regulations are now finalized,” he said in a statement issued today by the Trudeau government. “These regulations require that refunds be provided for cancelled flights or Read more
This is somewhat alarming. But probably not surprising. A study released today by the Canadian Automobile Association (CAA) finds that more than half of Canadians (56%) still don’t know they have new rights as air travellers. New protection laws were announced by the government of Canada six months ago, and a new set of rules comes into effect on Sunday, Dec. 15. Canadians often complain about unfair treatment by the airlines, but they’re seemingly unaware that there are new laws in place to answer some of their concerns. “It is clear that the government and the airlines need to do Read more
