A prominent travel agents’ group says WestJet customers should be fully reimbursed for any losses they suffered as a result of the WestJet mechanics strike. It says travel advisors who had to work to rebook clients should be compensated. The Association of Canadian Travel Agencies today (July 2) issued a press release saying WestJet “should take full responsibility” for the strike. “ACTA is deeply concerned about the impact of the recent WestJet disruptions on travellers, travel agencies, and travel advisors,” the group said. “While we’re relieved the strike has concluded, we recognize the significant challenges it has created. “We’ve heard Read more
consumer rights
The carnage continues. But WestJet executives and the union representing striking airiline mechanics appear set to resume bargaining. WestJet has announced the cancellation of a total of an astounding 832 flights as it deals with a surprise strike by the Aircraft Mechanics Fraternal Association (AMFA). WestJet today said it has cancelled an additional 410 flights, raising the total to more than 800 flights since the strike notice was issued just days in advance of Canada Day long weekend. That’s roughly 110,000 passengers with cancelled flights. “Missed vacation goers, stranded business travellers and long-weekend family reunions have been disrupted due Read more
Welcome to Canada Day travel chaos. With WestJet mechanics out on a surprising strike, the airline has cancelled 150 flights for today (Saturday, June 29), and it warns more could be coming. Mechanics walked off the job at 7:30 p.m. Eastern Time last night (Friday, June 28), an action the union says is perfectly legal despite a ministerial order from the Justin Trudeau government that union reps and WS undergo binding arbitration to come up with a new bargaining agreement. A couple of hours later, WestJet announced it will cancel 150 flights, possibly affecting 20,000 travellers. It also warned that Read more
After months and months of travel discontent across Canada, the Canadian government today said it will spend $1.8 billion over five years to improve airport operations and passenger screening, and to address a backlog of airline complaints to the Canadian Transportation Agency (CTA). Canadian Press reports the Trudeau government also is “proposing to strengthen the rules around compensation for Canadians whose travel plans are disrupted, and to give the CTA more authority to resolve passenger complaints.” That will no doubt play well with consumers who were angered by flight delays and cancellations over the Christmas holidays, but probably not with Read more
It’s a new day in Canadian aviation, as WestJet has been cleared to take over Sunwing Vacations and Sunwing Airlines. But the Trudeau government is imposing conditions, and also is pledging to strengthen Canada’s weak airline passenger protection laws. Minister of Transport Omar Alghabra today announced that following Transport Canada’s assessment of the public interest, the Government of Canada has approved the acquisition of Sunwing Vacations and Sunwing Airlines by WestJet Airlines Ltd., subject to strict terms and conditions that are in the interest of Canadians. The minister said Ottawa’s assessment of the propsed deal incorporated the findings of the Read more
