WestJet is apologizing for a weekend outage that wreaked havoc with the company and its customers, while Sunwing says its operational issues should be resolved by tomorrow. WestJet officials say their issue is under control but that it could take a few days for things to return to normal. CTV reports more than 200 flights were cancelled on the weekend, causing major headaches for travellers. Executive Vice President and Chief Operating Officer Diederik Pen put out the following statement late Sunday. “On Saturday November 5, WestJet experienced a system-wide outage that impacted operations across our network due to a cooling Read more
cyber attack
Sunwing Airlines Inc. says the network-wide system outage that has grounded travellers and delayed flights to and from sun destinations is still not resolved. The crisis is now stretching into its fifth day. Canadian Press and the Toronto Star report that Sunwing continues to advise customers travelling over the next few days to check their flight status before heading to the airport. Sunwing has apologized for the ongoing delays, which it says are the result of a data security breach affecting its third-party provider of passenger handling systems. The Toronto-based airline/travel company says it has been forced to write out Read more
Thousands of Sunwing passengers have been stranded across Canada and outside of the country as the airline deals with a cyberattack. CP24 reports that Sunwing president Mark Williams apologized Tuesday to passengers who have been stranded for days and said the network outage affecting its flights is the result of a cyberattack on a third-party provider. “Obviously, this is a terrible situation and one that we didn’t expect,” Williams told CP24 in an interview. “Certainly apologize to everyone for the inconvenience this has caused. “Our goal is to get people on vacation on time with a new airplane and with Read more
