I was at Toronto Pearson today at 9:30 a.m., and it was like another world. Hardly any cars at the departures level, only a few people in line for the Air Canada U.S. ticket window, and maybe 15-20 people that I could see in line for security. Which made me wonder? Was I just there at the right time, or are things improving at Canada’s busiest – and most vilified – airport? “We’re starting to see improvements on average wait times, both with departures and arrivals, but there’s more work to be done to provide reliability and consistency for our Read more
