The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are now in force. But one transportation expert says the new rules are only a “slight improvement.” Until now, the Air Passenger Protection Regulations only required refunds to be provided for flight disruptions within the control of airlines. The new requirements now require airlines to provide passengers with either a refund or rebooking, at the passenger’s choice, when there is a flight cancellation, or a lengthy delay, due to a situation outside the airline’s control that prevents it from Read more
passenger rights
Two powerful U.S. Senators are demanding better protection for airline passengers hit by cancellations and delays. Amid a spike in the number of flight cancellations and delays, U.S. Senators Alex Padilla (D-Calif.) and Elizabeth Warren (D-Mass.) this week sent a letter urging the U.S. Department of Transportation to fully utilize its statutory authority to protect consumers, promote competition in the airline industry, and hold airlines accountable for delayed and canceled flights. In the letter, the lawmakers raised concerns about Americans’ air travel experiences, which have grown steadily worse over the past year, and laid out specific actions DOT can take Read more
