A new airline satisfaction poll puts Southwest, JetBlue and Delta at the top of the charts. But Canadian airlines came away with below average scores. The annual J.D. Power North American Airline Satisfaction Study 2023 finds Southwest on top among Economy/Basic Economy airlines with a score of 827. Delta was number one for Premium Economy, totaling 848 points. For First Class/Business Class, JetBlue scored the best mark with 893 points. Air Canada was fifth out of six airlines in First/Business, with a mark of 830. That’s below the average score of 846 in the category. For Premium Economy, Air Canada Read more
American Airlines
U.S. airlines expect strong travel demand that drove record fourth-quarter revenues to continue into 2023, but economic uncertainty and burgeoning labor and operations costs could cloud their rosy outlooks, Reuters reports. JetBlue Airways, American Airlines and Alaska Airlines last week all forecasted full-year earnings that were better than expected, the agency said, adding that “airlines are cashing in as consumers snap up tickets following a pandemic-induced slump.” HOLLAND AMERICA SETS WAVE SEASON RECORD In an early sign of a successful Wave season, Holland America Line bookings in the third week of January were the highest on record for any January Read more
An historic “weather bomb” is making a mockery of airline schedules and ruining holiday plans for travelers across North America. With snow starting to build in some cities and fierce winds bringing record-low temperatures to many parts of the U.S., FlightAware reports 4,700 U.S. flight cancellations as of 1 p.m. Eastern Time. The website showed 35% of all outbound flights have been cancelled at New York’s LaGuardia Airport, while Detroit had a 43% cancellation rate and Seattle 46%. Chicago O’Hare was showing 23% of flights cancelled. Cleveland and Buffalo were much worse. Cleveland was showing a 70% cancellation rate, while Read more
Canadian airlines had a rough summer, but some airlines were much better than others. New data published today by the Canadian Transportation Agency (CTA) shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines. It’s an interesting read that could surprise some travellers. The tables include: • air travel complaint data submitted during 3-month time periods • airlines that operated a minimum of 100 flights to/from/within Canada during each time period • airlines with an average of 1 or more complaints per 100 flights The table published today shows Air Read more
Toronto is once again marketing itself in the U.S. as a great travel destination. The city has done okay with domestic travel, but U.S. visitors are key to Toronto’s tourism, as foreign visitors tend to stay longer and spend more than domestic visitors. The campaign is called “You Gotta See What We See,” and uses “enthusiastic, passionate Torontonians with stories we believe will resonate with our US audiences specifically.” Sounds like a smart plan to me. Many would-be travellers love to check out Tik Tok and Instagram pages before they book a trip, so why not use those influencers? Geographically, Read more
