The CBC reports that the backlog of complaints to the Canadian Transportation Agency related to delayed or cancelled flights or lost luggage has ballooned to more than 30,000 — up from 18,000 this summer — but the number may have peaked. The Canadian Transportation Agency (CTA) — a quasi-judicial tribunal and regulator tasked with settling disputes between airlines and customers — has been dealing with a massive number of air passenger complaints since new regulations came into force in 2019 that require an airline to compensate passengers when a flight is delayed or cancelled for a reason that is within Read more
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Canadians will soon have a new way to travel between two of the biggest cities north of the border. Starting in December 2022, Canada Jetlines will begin flights between Vancouver YVR and Toronto Pearson YYZ using an Airbus A320. There will be two flights a week for now. “Following the launch of a successful first route out of Toronto, we look forward to expanding our services into Vancouver ahead of the upcoming holiday travel season,” said Duncan Bureau, chief commercial officer of Canada Jetlines. “We seek to provide Canadian travellers with more convenient travel options and look forward to bringing Read more
Aeroplan, the Air Canada points/rewards program, is doing its members a favour by extending its pause on expiry of points until May 31, 2023 The company’s inactivity policy was placed on hold during the pandemic to help members out who were not necessarily earning points while at home. They also made their inactivity policy more flexible during the pandemic, increasing it to 18 months in advance of the Aeroplan program relaunch. “While many of our members are back to travelling and or have engaged with our exciting everyday partners like Starbucks, Uber, and Uber Eats, we recognize that this is Read more
Tourism officials say Canada’s new vaccination rules are a good start, but that the government hasn’t gone nearly far enough to boost the travel industry. The Tourism Industry Association of Ontario (TIAO), the Canadian Travel and Tourism Roundtable and the Canadian Federation of Independent Businesses (CFIB) put out statements saying more moves are needed. “As the pandemic has evolved and new tools have emerged to control the impact of COVID-19, TIAO has been advocating for government to remove barriers to travel,” officials said. “TIAO welcomes today’s announcement as an important step towards normalizing travel; it will help increase inter-provincial travel Read more
The Air Canada Foundation (ACF) is today celebrating its milestone 10-year anniversary focusing on the health and well-being of children and youth. Since its inception in 2012, the Foundation has positively impacted the lives of thousands of children through its various programs, partnerships, and initiatives. Over the past decade, the ACF has provided support to more than 200 Canadian charities each year, connecting children to medical care, alleviating child poverty and helping children fulfill their dreams. The Foundation has also offered continued support to major health-related causes that benefit Canadians and is an active participant in international humanitarian relief activities. Read more
